ef77 Terms and Conditions

1. General Terms and Applicability

ef77 is an online betting and casino platform that provides cricket betting, sports, slot games, live casino, and other gaming services for users in Bangladesh. These terms and conditions apply to all products, services, and websites of ef77.

1.1 Acceptance of Terms

By using the ef77 website or application, you automatically give your consent to these terms. If you disagree with any term, stop using the platform immediately.

1.2 Changes to Terms

ef77 reserves the right to amend these terms at any time. Users will be notified as far as possible when significant changes are made. Continued use of the platform after updated terms are published means you have agreed to the new terms.

1.3 Language of Communication

All formal communication with ef77 will be conducted in Bengali or English. Support services are available in both languages, seven days a week, twenty-four hours a day.

2. Account Registration and Eligibility

To create an account and use ef77's services, you must meet all of the eligibility requirements below.

2.1 Age and Eligibility

• You must be at least 21 years of age at the time of registration.
• You must be a legal resident of Bangladesh.
• You must have no legal restriction preventing you from participating in online gaming or betting.
• You must not be prohibited from gaming under any government regulatory body or legal order.

2.2 One Account Policy

Each person may register only one account. Creating more than one account for the same person is strictly prohibited. If evidence of multiple accounts is found, all associated accounts will be immediately closed and all bonuses will be cancelled.

2.3 Providing Accurate Information

All information provided at the time of registration must be completely accurate, up to date, and genuine. In cases where false or misleading information is provided, ef77 reserves the right to cancel the account and seize the balance.

2.4 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are solely responsible for all activities that take place on your account. If you suspect any unauthorised access, notify the ef77 support team immediately.

3. Account Verification (KYC)

ef77 reserves the right to verify the identity of users in order to operate as a secure platform. This process is known as "Know Your Customer" or KYC.

3.1 Required Documents

• A clear copy of your National Identity Card (NID) or passport.
• A recent utility bill or bank statement as proof of address.
• Proof of ownership of the payment method used, where applicable.

3.2 Verification Timeline

Withdrawals may be delayed until the verification process is complete. ef77 may request account verification at any time, especially before a significant withdrawal. Send all documents via secure encryption — they will be stored securely in accordance with our privacy policy.

4. Deposits, Withdrawals, and Payment Policy

The following rules apply to depositing and withdrawing funds on ef77.

4.1 Supported Payment Methods

ef77 currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer (e.g. Dutch-Bangla Bank, Islami Bank, BRAC Bank). Payment methods outside of those listed are not accepted.

4.2 Minimum Deposit and Withdrawal

• Minimum deposit amount: ৳100 via all methods.
• Minimum withdrawal amount: ৳800.

4.3 Deposit Rules

• The account used for depositing and the destination account for withdrawal must be in the same person's name.
• Third-party payments are not accepted.
• Deposit transactions may take some time to confirm — contact support if needed.

4.4 Withdrawal Rules

• Account verification must be completed before a withdrawal request is processed.
• Withdrawals may be restricted if the wagering conditions of an active bonus have not been met.
• ef77 reserves the right to place a withdrawal on hold in cases of suspicious activity.
• Additional documents may be requested for significant withdrawals to facilitate account verification.

5. Bonuses and Promotional Offers

ef77 offers various bonuses and promotional offers. Each of these offers has its own specific terms that are connected to the main terms and conditions.

5.1 Welcome Bonus

New users are eligible to receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,200 bonus, bringing the total balance to ৳2,200; or depositing ৳14,000 gives the maximum ৳8,000 bonus, bringing the total balance to ৳22,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit amount.

5.3 General Bonus Usage Rules

• A bonus applies only once per account.
• Bonuses cannot be converted to cash — they are usable as gaming credits only.
• Specific bonuses may apply to specific games or sections only.
• ef77 reserves the right to modify, suspend, or cancel any bonus offer.
• If evidence of a breach of bonus terms is found, the bonus will be cancelled and associated winnings may also be cancelled.

5.4 VIP Program

ef77's VIP program has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.7% weekly cashback), and Gold (up to 1.0% weekly cashback). Advancement to a higher tier depends on the user's activity on the platform.

6. Betting Rules and Sportsbook Terms

The following rules apply when using ef77's sports betting section.

6.1 Bet Acceptance and Rejection

ef77 reserves the right to accept or reject any bet. If a bet is cancelled for any reason, the full bet amount will be returned to the account.

6.2 Result Determination

• The results of all events are determined based on the official results of the relevant recognised governing body.
• For abandoned or incomplete events, ef77's specific policy applies.
• In cases of disputed results, ef77's decision is final.

6.3 Markets and Bet Types

Various betting markets are available such as match winner, total score, handicap, and others. Each market has its own rules, which are described on the relevant betting page.

7. Fair Play Policy and Integrity

ef77 is committed to maintaining a fair and transparent gaming environment.

7.1 Random Outcomes

All casino games on ef77 use Random Number Generator (RNG) technology, which ensures every result is completely random and not predetermined. Our game software is regularly verified through third-party audits.

7.2 Game Provider Terms

All games available on ef77 are developed by world-class providers including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt. Each provider's own game rules apply.

7.3 Technical Errors

Abnormal results caused by any technical error or system failure will not be considered valid, and the relevant transactions may be cancelled.

8. Prohibited Activities and Fraud Prevention

The following activities are strictly prohibited on the ef77 platform.

8.1 Fraudulent Activities

• Placing bets or playing games using bots, automated software, or artificial intelligence.
• Creating artificial bet patterns to fulfil bonus conditions.
• Using the payment system in a fraudulent manner.
• Hacking an account or attempting unauthorised access to another person's account.

8.2 Coordinated Betting (Arbitrage)

Coordinated betting or arbitrage betting across multiple accounts or multiple platforms to artificially guarantee profit is strictly prohibited.

8.3 Money Laundering

Any attempt to use the ef77 platform as a tool for money laundering is strictly prohibited. Suspicious financial activity may be reported to the relevant authorities.

8.4 Use of Inside Information

Placing bets using inside or privileged information about any event is prohibited and may result in all related bets being cancelled.

9. Account Suspension, Restriction, and Closure

ef77 reserves the right to suspend or permanently close an account without prior notice in the following circumstances.

9.1 Grounds for Suspension

• Violation of any clause in these terms and conditions.
• Providing false or incomplete registration information.
• Operating multiple accounts.
• Fraudulent or suspicious financial activity.
• Failure to verify age.
• Violation of responsible gaming policy or breach of self-exclusion terms.

9.2 Voluntary Account Closure

You can close your account at any time by contacting the support team. All available balance can be withdrawn before the account is closed, but any active bonuses will be cancelled.

9.3 Balance After Account Closure

If an account is closed due to a rule violation, ef77 will consider returning the actual deposited amount based on verified transactions. However, any bonuses or winnings obtained through fraudulent means will be forfeited.

10. Privacy, Data Protection & Security

ef77 gives the highest priority to the privacy of users' personal information.

10.1 Data Collection & Use

Information collected during registration and use of the service is used solely for account management, identity verification, customer support, and fulfilling legal requirements. Detailed information on data collection and processing can be found in our Privacy Policy.

10.2 SSL Encryption

All data transmission on ef77 is secured by SSL encryption technology. Your financial information and personal data are kept protected at all times.

10.3 Sharing Information with Third Parties

ef77 does not sell or rent your personal information. However, necessary information may be shared with relevant third parties to meet legal obligations, prevent fraud, or process payments.

11. Responsible Gaming Policy

ef77 believes that gaming is a form of entertainment and should be enjoyed responsibly.

11.1 Self-Restriction Options

Users can contact the support team to set deposit limits, take a temporary break, or enable self-exclusion. For more information on responsible gaming, please visit our Responsible Gaming page.

11.2 Protection of Minors

No person under the age of 21 may create an account or use the services on ef77. Accounts found to belong to underage users will be closed immediately.

11.3 Help & Support

For assistance with gambling addiction issues, contact ef77's 24/7 support team via live chat or email ([email protected]).

12. Limitation of Liability, Dispute Resolution & Applicable Law

This section defines matters relating to potential disputes and liability between ef77 and the user.

12.1 Limitation of Liability

ef77 will not be liable for any indirect, incidental, or consequential damages. ef77 is not responsible for any loss arising from technical errors, internet connection issues, or third-party software failures.

12.2 Dispute Resolution

Any dispute or complaint must first be submitted to our customer service team through the support channel. If unresolved, the next steps will be discussed.

12.3 Contact & Support

For any questions or clarifications regarding these terms and conditions, please contact our support team: live chat (7 days a week, 24 hours a day) or email [email protected] — support is available in both Bengali and English.

12.4 Severability of Terms

If any part of these terms and conditions is declared invalid or unenforceable, the remaining parts will continue to be fully effective.